Mike Foster's IT Security & Best Practices Blog

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Are users sabotaging your IT?

I was presenting in Atlanta recently and asked two IT professionals in the audience to estimate how much of their time is spent fixing problems that their own users created. The first IT professional said, “75%!” The second professional said, “At least that much for me!”

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Avoid a major pitfall of outsourcing your IT services

Most organizations outsource IT at least some of the time, and some outsource 100% of their work. When your organization outsources the IT support, without the appropriate checks and balances, the tactic of “put out the IT fires but don’t prevent the fires” can get out of control.  Look at the vicious cycle below:

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Should your IT professionals seem invisible?

Should your IT professionals seem invisible? Realize it or not, some IT professionals would rather fix the symptoms that, to users and management, appear to be the “problems” rather than the deeper root cause of your IT challenges. Users are very happy and speak highly of the IT professional when, “oh – when I had […]

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How many IT professionals should you have?

If you have “X number” of computers, how many IT professionals should you have? CEO’s, CFO’s, Owners and other executives are always asking me that question. Wouldn’t it be nice if there was some simple formula like, “you need one IT professional for every 50 users in your company?” The fact is that the formula […]

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