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- February 2009
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Are users sabotaging your IT?
I was presenting in Atlanta recently and asked two IT professionals in the audience to estimate how much of their time is spent fixing problems that their own users created. The first IT professional said, “75%!” The second professional said, “At least that much for me!”
Continue reading Are users sabotaging your IT?Avoid a major pitfall of outsourcing your IT services
Most organizations outsource IT at least some of the time, and some outsource 100% of their work. When your organization outsources the IT support, without the appropriate checks and balances, the tactic of “put out the IT fires but don’t prevent the fires” can get out of control. Look at the vicious cycle below:
Continue reading Avoid a major pitfall of outsourcing your IT servicesShould your IT professionals seem invisible?
Should your IT professionals seem invisible? Realize it or not, some IT professionals would rather fix the symptoms that, to users and management, appear to be the “problems” rather than the deeper root cause of your IT challenges. Users are very happy and speak highly of the IT professional when, “oh – when I had […]
Continue reading Should your IT professionals seem invisible?How many IT professionals should you have?
If you have “X number” of computers, how many IT professionals should you have? CEO’s, CFO’s, Owners and other executives are always asking me that question. Wouldn’t it be nice if there was some simple formula like, “you need one IT professional for every 50 users in your company?” The fact is that the formula […]
Continue reading How many IT professionals should you have?Recent Blog Posts
- A Simple Way to Protect Work From Home Users and Families
- Tips and Tricks: An Unconventional way to Protect Yourself from SolarWinds and Future Hacks
- Three of the Most Useful Links About the SolarWinds Attack:
- The SolarWinds Breach Affects You Too. Ask your IT Team to Take these Steps.
- Emergency Update if Your IT Team Uses SolarWinds Products, and How to Protect Against Supply Chain Attacks
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