Mike Foster's IT Security & Best Practices Blog

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Never Permit Tech Support to Access your Computer

A company had a problem with their bank’s remote deposit software. They called technical support, and the bank’s software support person announced, “First, I need to connect to your computer to see what is going on.” Fortunately, the company’s team member told the bank’s technical support person,

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Can you Trust the Kindness of Tech Support Strangers?

If you place a call to tech support for your online accounting software or any program, and if the technical support representative on the phone asks you to download a diagnostic program to test your computer, think twice.

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