Customer Service Archives - Foster Institute https://fosterinstitute.com/tag/customer-service/ Cybersecurity Experts Thu, 30 May 2013 06:00:55 +0000 en-US hourly 1 https://wordpress.org/?v=7.0.4 https://fosterinstitute.com/wp-content/uploads/2021/02/Favicon.png Customer Service Archives - Foster Institute https://fosterinstitute.com/tag/customer-service/ 32 32 Does Customer Service Include Over-Certification? https://fosterinstitute.com/does-customer-service-include-over-certification/ Thu, 30 May 2013 06:00:55 +0000 https://fosterinstitute.com/blog//?p=1592 What happens if you don’t store, process, or transmit credit or debit cardholder data—yet one of your vendors or customers demand that you be PCI Compliant? Be prepared for an important customer to expect you to meet regulations that don’t even apply to you. If you know what’s good for you, you’ll get the certifications […]

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]]> What happens if you don’t store, process, or transmit credit or debit cardholder data—yet one of your vendors or customers demand that you be PCI Compliant?

Be prepared for an important customer to expect you to meet regulations that don’t even apply to you.

If you know what’s good for you, you’ll get the certifications so that your customer feels comfortable working with you rather than leaving you for one of your competitors.

We are seeing that more and more. Some of our customers only process less than 2000 credit or debit card transactions in a year. Yet, one of their customers demands that the company be PCI certified to the level of a company that processes more than six million transactions per year.

On the “bright side,” if one company wants you to be certified, you can advertise the fact that you are certified to other customers and prospects. That can set you apart from your competitors and make your organization more attractive.

Another advantage is, after you go to all of the trouble to become and remain certified, there is a good chance your network is more secure than it was before.

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]]> Better customer service through social media https://fosterinstitute.com/better-customer-service/ Thu, 06 Jan 2011 04:00:38 +0000 https://fosterinstitute.com/blog//?p=788 If you have a large customer base, are you tracking social media to see what others are saying about you and your organization? Your IT professionals can show you ways to search social media for people who are talking about your organization. While you’re at it, you may want to see what is posted about […]

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]]> If you have a large customer base, are you tracking social media to see what others are saying about you and your organization?

Your IT professionals can show you ways to search social media for people who are talking about your organization. While you’re at it, you may want to see what is posted about your competitors too! You may get some interesting feedback that you would’ve missed otherwise.

You may also assign some of your customer service professionals to accept contacts through social media. In fact, you may empower them to perform tasks for your customers such as refunding shipping up to a specific amount of money. For example, you may give customer service leeway to tell them that they can solve any customer’s problem however they want as long as the expense to your organization does not exceed $50.

Times are changing, and if you change slower than your competition, we both know what will happen. Take action today!

Please post your comments on this blog.

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