Mike Foster’s IT Security & Best Practices Blog

Not all top-level executives, owners, and other decision makers are pleased with their outsourced IT firm. What signs should a service provider notice?

Too many organizations hire outsourced IT companies and pay them by the hour. If you pay an hourly rate, what is the IT company incentivized to do? If you said, “take longer,” then you are exactly right.

Most organizations outsource IT at least some of the time, and some outsource 100% of their work. When your organization outsources the IT support, without the appropriate checks and balances, the tactic of “put out the IT fires but don’t prevent the fires” can get out of control.  Look at the vicious cycle below:

When I ask IT professionals why their users have blank passwords or use words like “password” for their password, the IT professional explains “my boss told me I had to leave it that way!” The same goes for restricting Instant Messenger, or blocking web streaming sites that allow users to watch video and eat up […]