Your customer service experiences

When you, as an executive, have to call customer service or technical support do you ever feel frustrated? I know the answer of course, and it is interesting to examine why. Here are some examples: The “fraud early warning” department for one of my credit...

Application streaming for executives

Executives take note—remote access applications took a huge leap forward years ago. Did your IT department never send you the memo? Or maybe you hear your IT professionals talk about using Citrix or Microsoft for application streaming and wonder what that is. Many...