Should your IT professionals seem invisible?
Realize it or not, some IT professionals would rather fix the symptoms that, to users and management, appear to be the “problems” rather than the deeper root cause of your IT challenges. Users are very happy and speak highly of the IT professional when, “oh – when I had the problem – you came right out and fixed it! Thank you!” Management likewise refers to their IT team as “very capable and on top of every problem.” Often they fail to realize they are reinforcing a broken system.
Face it – your IT professionals should be more like your invisible guardian angel than a knight in shining armor riding in to save the day.