To keep their job, IT Professionals must do three things.
First, IT Professionals need to know that the boss is always right. If the executives say that they do not want to use passwords, then that settles it. Of course, IT Pros should make recommendations, but let the boss decide. IT Pros need to document the executive’s decisions, especially decisions that go against what the IT Pro feels is best, and move on. They should not bring them up again. If bosses feel unsupported in the decisions they make, the IT Pro will soon be looking for a new job.
Second, bosses get frustrated when they feel a project is moving slower than they believe it should move. It is necessary to keep them up to date on existing projects. Otherwise, the boss may decide to hire someone else that they perceive as being able to bring more value and get things done. IT Pros need to send the boss a monthly, if not weekly, bulleted list of completed, current, and planned projects; even small ones. If the boss even hints that they would like to know more about a project’s progress, the IT Pro needs to jump on reporting that. A verbal conversation is often faster and much more effective than an IT Professional writing and re-writing a long defensive email.
Third, IT Pros need to ask the boss how they can improve their service to the organization. They need to ask how IT fits into the big picture, and ask how they can support the business strategies. They need to listen and do what the boss says to do. They need to have that conversation every month or so. They need to ask themselves what they would want if they were in the boss’s shoes.
Many IT Pros are confident that, and maybe they are, so valuable to an organization that they would never be fired. The only thing that feeling guarantees is that there will be no advance warning to the termination, because the executives of an organization don’t want to risk any kind of retaliation from an IT Professional that feels so indispensable.
Forward this to all IT Professionals that you care about.