I was presenting in Atlanta recently and asked two IT professionals in the audience to estimate how much of their time is spent fixing problems that their own users created. The first IT professional said, “75%!” The second professional said, “At...
Most organizations outsource IT at least some of the time, and some outsource 100% of their work. When your organization outsources the IT support, without the appropriate checks and balances, the tactic of “put out the IT fires but don’t prevent the...
Should your IT professionals seem invisible? Realize it or not, some IT professionals would rather fix the symptoms that, to users and management, appear to be the “problems” rather than the deeper root cause of your IT challenges. Users are very happy and...
If you have “X number” of computers, how many IT professionals should you have? CEO’s, CFO’s, Owners and other executives are always asking me that question. Wouldn’t it be nice if there was some simple formula like, “you need one...
